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Frequently Asked Questions

No, our quotes exclude the Congestion Charge and Parking fees


According to our long term experience in man and van industry it is clear to us that small vans are not practical therefore the smallest vans we have are a long wheel base sprinter or transit .We have luton van available to deal with bulky items or for full house move . please visit (about us)page for full Dimensions.


Booking in advance is recommended. We have a good number of vans serving everyday therefore we can always help if happen you need our service urgently .we can get you a van you want within an hour depending on your location .


Yes, you are insured if our team doing the packing and packing services have been provided. Maximum payout is £10,000 per a booking. Please refer to our terms&conditins at a very bottoms of the page where you can find full details about our service.


No! We only charge for the time we spend with our customers or on delivery . Yellow express have a good number of vans on the road, GPS tracked and linked via our despatching software. Therefore, we make sure you get the van that is close to your pick up point.


No! After our minimum charge for two hours, we charge for every half an hour and you can keep the van and driver/s for as long as you wish.


No, We only charge for the hours requested by our customers ,if happen the job took longer as expected then please pay by the hourly rate that shows on our text or email.


Yes! Two passenger can travel with the van, if you ask for driver help only.  fully insured and that’s free of charge. If Driver and a porter requested for the move then ideally only one passenger cna travel with the van. 


Yes! We have never failed to turn up for a job.



Just get in touch with us and we’ll work with you to resolve any problems or simply send us an email :


Call us on 020 2233 3322 or use the online quick quote form. We send you an email straightaway to give you the details and confirm the booking, then you also receive a text message conformation to your mobile once we add your details to our dispatching software, you always welcome if you wish to call us about booking and advice, we open 7 days a week.


The quote we give to our customers for the hours requested is included stair charges and fuel.The quote is base on hourly rate and £1 per a mile ,we give all our customers  quotation with no hiddon charges. the only charge willbe added if the jobs take longer than the booking hours. as we will clearly mention on the phone in the text or email.